Reports to: Store Manager, District Sales Manager and / or Vice President, Retail Operations
Required duties and responsibilities:
General Store Operations
- Be able to perform all duties on the CSA job description
- Review Mystery Shop Evaluations with all staff, when required
- Maintain a level of 80% or greater on Mystery Shop Evaluations
- Maintain store image as per Housekeeping Evaluations
- Consistently perform excellent customer service
- Handle customer complaints and suggestions in a professional manner. If necessary, report to the appropriate person at HO
- Implement (when required) and enforcement of daily store operating policies and procedures
- Monitor daily retail fuel prices in the immediate area and communicate this to the appropriate person at HO, when required
- Ensure all store equipment is functioning properly. Contact the Maintenance Department, if required
- Conduct one on one meeting with employees, as required
- Help with conducting staff meetings, as required
Human Resource Management
- Recruit and hire Customer Service Attendants, when requested
- Complete employee Time Sheets, when required
- Complete appropriate documents on all new employees, when required
- Complete appropriate documents on all terminated employees, when required
- Complete other payroll documents, when required
- Complete all payroll documents in an accurate and timely manner, when required
- Complete job performance reviews on employees, when required
- Complete appropriate documents for disciplinary action, when required
- Coordinate staffing and complete schedules at least one week prior to the start date of the schedule, when required
- Motivate, mentor and encourage CSAs
- Train CSAs to meet company objectives
- Answer employee questions and concerns regarding content of the King’s Way Manual
- Ensure employees read the King’s Way Manual
- Ensure employees complete the King’s Way Manual Workbook, Training Checklists and Acknowledgement
Accounting
- Understand all aspects of POS and back-office computer programs
- Review and complete daily store reports and computer entry in a timely manner, when required
- Review and complete the daily Fuel Reconciliation, when required
- Perform bank deposits daily, when required
Marketing and Merchandising
- Implement monthly and other product promotions, ensuring that all store level POS advertising / signage is properly posted
- Communicate all merchandise product additions, deletions and / or price change requests to the appropriate person at HO
- Monitor prices to ensure that there is a uniform pricing platform
- Communicate any problems with merchandise pricing to the appropriate person at HO
- Stock displays (including the cold vault) and ensure that all product is faced with the English side forward
- Monitor merchandising policies and procedures
- Monitor inventory levels and order product as needed and order from approved vendors
Loss Prevention, Safety and Security
- Monitor cash over/short and drive offs daily. Any variances that do not come back within a day should be reported to the appropriate person at HO
- Ensure weekly audits are complete and accurate and sent to the appropriate person at HO. Any audits that are not explainable should be reported to the appropriate person at HO
- Ensure that DVRs are in proper working condition at all times. Contact the Maintenance Department, if required
- Ensure strict compliance with all safety and security policies and procedures as per the King’s Way Manual
- Ensure that adequate staff members are trained in First Aid (minimum of one per shift)
- Process Incident Reports immediately and ensure that all relevant paperwork is properly completed and sent to the appropriate person at HO (include pictures, when possible)
- Ensure all codes and combinations (safe, alarm, car wash etc.) are up to date and added and removed with each new hire or each termination
- Monitor loyalty card “Points on Hold” for any possible fraud
Supervisory responsibility:
- Customer Service Attendants (CSA)
Physical Demands: While performing the duties of this position the employee is regularly required to stand, walk, handle, reach, talk and hear. The employee may frequently be required to kneel, crouch, crawl, sit, climb, or stoop. The employee is required to work in conditions where temperature may vary greatly. The employee is regularly required to lift up to 25 Kilograms.
This job description is an overview and may not be all-inclusive. It is subject to change from time to time without notice.
